Refund Policy
We want you to love your purchase from Saturday Escape Co. If for any reason you’re not satisfied, we’re here to help.
Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
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Certain items (like custom or made-to-order products) may not be returnable. Any exceptions will be noted on the product page.
Refunds
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Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted.
Exchanges
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We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.
How to Start a Return
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Contact us with your order number and the reason for return.
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We’ll provide instructions on where to send your item.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Questions?
We’re always happy to help! Contact us.